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Frequently Asked Questions

We're happy to answer
any questions you may have.

When to Seek Emergency Care

Seek immediate medical attention if you experience:

  • Severe ear pain
  • Sudden hearing loss
  • Dizziness or balance issues
  • Ringing in the ears (tinnitus)
  • Discharge or bleeding from the ear
  • Symptoms of infection (e.g., fever, swelling, or redness)
  • Avoid cotton swabs (Q-tips): They can push wax deeper into the ear canal.
  • Don’t use sharp objects: This can damage the ear canal or eardrum.
  • Avoid ear candles: They are ineffective and can cause burns or injury.


When to See a Hearing care specialist

If at-home methods don’t work or if symptoms worsen, consult a healthcare provider. They can safely remove the wax using specialized tools like:

  • Microsuction: A gentle vacuum to remove wax.
  • Curette: A small tool to scoop out the wax.


Irrigation: A controlled flow of water to flush out the wax.

  • Avoid inserting objects into your ears.
  • Use ear drops periodically if you’re prone to wax buildup.
  • Consult your Audiologist for regular ear wax removal if necessary.

 

If you’re in doubt or experiencing severe symptoms, seek professional help immediately.

24/7 Emergency out of hours Ear Wax Removal & Hearing care.

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